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ARE IBILEY STORES OPEN ALL YEAR LONG?
WHAT ARE THE STORE AND CUSTOMER SERVICE HOURS?
Our stores are open all year long with extended hours in the month of August, right before school opens.

Regular Store Hours
Monday through Friday - 10 AM through 6:00 PM
Saturdays - 10:00 AM through 5:00 PM
Extended Store Hours:
Monday through Saturday
10:00 AM through 7:00 PM
Sundays - 12:00 Noon through 5:00 PM
Online Customer Chat Service Hours:
Same hours as above!


HOW DO I KNOW THE RIGHT COLOR, OPTION OR SIZE FOR MY CHILD'S UNIFORM?
Ibiley offers an information desk at all store locations where you can obtain your child's school color and style options.


MAY I BUY OTHER OPTIONS NOT INCLUDED IN THE UNIFORM PROGRAM?
If you attend private school your options are limited by the school’s dress code. Remember private schools are stricter with their dress code. If you attend public school you must observe the dress code colors and you may choose from any style that we make including the mandatory school logo.


MAY I PAY WITH PERSONAL CHECKS?
At store level, we do accept personal checks and ATM cards. However when ordering by phone or Internet we only accept Visa, Master Card, Discover and American Express. CREDIT CARD ORDERS - Shipping Address Requirements If ordering with a credit card, please note that the address of the credit card and the shipping address must be the same. This is according to the regulations of the credit card companies - We cannot ship to another address.


WHAT IS IBILEY UNIFORMS AND MORE RETURN POLICY?
If uniforms were ordered via the Web site, Ibiley will give a 100% exchange as long as the merchandise is not worn, or emblems are not on the uniforms. At the store level we can help you do an even exchange under the following 2 conditions: (a) you must have your receipt (b) the emblems or customized embroidery are not been applied to any item. If you do not want an exchange we can also offer you store credit. No cash or credit card refunds.


IBILEY'S LAYAWAY PLAN
Layaway plans are available all year long. A deposit of 20% is required and remaining payments must be made within 90 days. After 90 days if the layaway has not been paid in full the items will be returned to the shelves and all deposits and payments shall be forfeited. There is no layaway cancellation fee but all deposits and payment will forfeited as well.


WHAT MATERIAL ARE YOUR POLOS , BLOUSES AND OXFORDS MADE OUT OF?
Our polos are manufactured with Pique Knit, 50% cotton and 50% polyester, and treated with DUPONT PROTECTOR which is a treatment that makes stains wash out of the fabric and at the same time stay new looking longer. Our blouses and oxfords are 60% cotton and 40% polyester. These blouses are easily washed and dried.


DO YOUR POLO SHIRTS AND BLOUSES SHRINK?
Ibiley always test washes and dries all their products not just once, but many times. Through these tests we find that our polo shirts and blouses shrink minimally.


MAY I USE BLEACH IN MY LAUNDRY?
We do not recommend that you use "bleach". We have found that you do not really need to use it. However, if you want to use "bleach" make sure it is safe for color and other fabrics.


IF I ORDER SOMETHING THROUGH THE INTERNET AND IT DOES NOT FIT. IF IT IS NOT WORN, NO EMBLEMS, ETC, CAN I BRING IT TO THE STORE FOR AN EVEN EXCHANGE?
Any time you order one of our uniforms through the Internet or through the phone, you may go to the store for an even exchange, as long as it is not worn, or have an emblem. Please remember to take your receipt with you - Stores will not exchange anything without receipts.


ARE THERE ANY OTHER SPECIALS ON THE INTERNET?
Please look at the home page, Ibiley always advertises their offers on the home page!


 

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